Even as the economy improves, 94% of Americans indicate they will remain cautious and keep their spending for food, beverage and household goods at its current level, according to Deloitte’s 2013 American Pantry Study. More than nine in 10 (92%) consumers surveyed indicate they... Read More

Over the past week I have met with multiple spa and salon owners, one theme resonated with all of them. They all felt like they are being held hostage by their employees. Each of them said that their spa employees make outrageous demands for salaries and time off and they gave... Read More

Let’s face it Social Media is here to stay. If you are a busy spa or salon you and your marketing department are juggling all the other things you have to do every day and the last thing on your mind at the end of a busy day is social media. Some of our clients tell us... Read More

You have put your heart and soul into your business, invested every dime of your life savings and although bad reviews break your heart when you see them on Yelp or Facebook there is a way to turn your heartache into a positive note. Immediately answer the post, apologize that... Read More